Self-healing ATM’s enhanced manageability factors into faster certification turnaround
DAYTON, Ohio – NCR Corporation (NYSE: NCR) today announced the completion of certification testing for its new NCR SelfServ™ family of automated teller machines (ATMs) with strategic switch partners ACI Worldwide, Inc. (NASDAQ: ACIW), Postilion, a division of S1 Corporation (NASDAQ: SONE), and Fidelity National Information Systems (NYSE: FIS), formerly eFunds Corporation.
The certification process reflects an important industry requirement to quality check and test all new software and hardware planned for integration into a financial self-service channel. With NCR SelfServ running NCR’s APTRA™ software, the certification testing included NCR’s increasingly popular Intelligent Deposit functionality.
Brian Bailey, NCR vice president of Financial Industry Marketing, said, “We are pleased to say that in every case, the tests were completed successfully. Because the new NCR SelfServ family was designed to maximize component features across the range, it speeds up and simplifies the testing process. As a result, we can offer our joint customers a progressive solution that truly differentiates itself in terms of functionality, manageability, security and ease of use.”
Eben Esterhuyse, product manager for Postilion, said, “As a leading provider of software solutions for self-service banking and payments and one of the first to test the new range of NCR SelfServ ATMs, we are pleased to see this latest advancement in self-service technology. The new NCR range of ATMs offers financial institutions new capabilities, and the improvements to module layout and transaction consistency should simplify support of new functionality going forward and improve time to market.”
Richard Duvall, senior product manager for ACI Worldwide, added, “Our testing confirmed that NCR’s self-healing modules, enhanced serviceability and reduced media replenishment design resulted in improved availability, which is key for self-service solutions.”
For financial institutions and other deployers, NCR SelfServ’s unique manageability features put virtually all vital information at deployers’ fingertips so it is easy to see, understand and control the entire network. Offering common modules across the entire range not only speeds certification, but also allows for the added benefit of enabling staff trained on one model to be immediately familiar with all others in the range. Firmware can also be remotely loaded, including the main processor, card reader and dispenser control board. Serial numbers burned in at manufacture on every major module ease tracking and replacement cycle updates throughout the unit’s entire lifecycle.
The unique self-healing technology in NCR SelfServ allows the ATM to automatically and quickly recover from “soft” failures with no need for service intervention. The cost of poor ATM availability can result in decreased customer service and loyalty. In addition to increased consumer availability, several NCR SelfServ enhancements make servicing faster and simpler, especially for branch or cash-in-transit staff performing first-line tasks.
Following extensive customer and consumer testing, NCR formally introduced NCR SelfServ to the global marketplace in late January 2008.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, gaming and public sector organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Dayton, Ohio.
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NCR is a trademark of NCR Corporation in the United States and other countries.
Media contact(s):
Lorraine Russell
(937) 445-3784
lorraine.russell@ncr.com
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