NCR Retail Systems Manager Datasheet

Take your business to the next level

NCR Retail Systems Manager (RSM) combined with NCR’s industry‑leading services capabilities will increase your store system availability and streamline the retail technology support process. By remotely monitoring and managing your equipment, RSM speeds up problem resolution and recovery and will eliminate disruption to your business activities. Reduce costs and seize control of your system availability by implementing retail technology support with NCR Retail Systems Manager.

• Greater control over your technology
  Remote control capabilities are provided via a standard web browser to the store system. This gives your support team the tools they need to diagnose and resolve any system issue in real‑time. From informational messages to complete system control, NCR’s RSM tools will help you to improve availability and increase customer satisfaction.
• Faster problem resolution
  Immediate flash software updates keep your system running at optimal performance and minimize the impact on your business operations by avoiding downtime during core business hours. Not only does RSM provide faster problem resolution remotely, it also keeps your costs down by eliminating the need to dispatch a customer engineer.
• Real-time inventory and state-of-health information
  RSM monitors your equipment for potential trouble spots. It filters information through thresholding software and provides alerts on problems that require attention. Events are also correlated to the state‑of‑health of the device, keeping you accurately informed and prepared at all times.