NCR Priority Care Software Support for APTRA Vision Datasheet

Maximize the value of your APTRA Vision solution and optimize the availability of your ATM network infrastructure

NCR Priority Care Software Support for APTRA Vision gives you an atm software service partner who is focused on reducing downtime and improving the operational efficiency of your specific environment. By providing streamlined atm software support management, NCR Priority Care Software Support enables you to spend more time on your strategic initiatives.

• Personalized support
  NCR Priority Care Software Support for APTRA Vision assigns a Priority Care Support Advocate who becomes an expert on your support environment. Your Support Advocate actively monitors and manages all open issues to closure, ensuring that appropriate resources are engaged to drive resolution. Additionally your Support Advocate will ensure that any systemic issues are identified quickly and will develop an actionable plan with the appropriate resources to ensure that the issue is addressed.
• Maximizes availability and reduces downtime
  The need to minimize downtime is dramatically increasing as it is directly tied to both the loss of revenue and the satisfaction of your consumer. NCR Priority Care Software Support for APTRA Vision reduces unplanned downtime by delivering proactive support, extended coverage and rapid response in the event of a failure. Your Support Advocate proactively facilitates and escalates issues based on predefined guidelines to drive faster resolution of issues. Based on the priority specified for the issue submitted, NCR expedites the resolution of issues that you determine as most important to the health of your operation.