NCR Netkey Deli Ordering Datasheet

The deli is one of the highest profit centers for grocers, but it can also be the most challenging part of the customer’s shopping experience. For example, in a typical deli environment, customers can wait up to seven or more minutes to pick up an order. In addition, the relatively high level of labor costs and shrink/waste associated with a deli operation can result in significant profit swings if these two factors are not managed properly. The NCR Netkey Deli Ordering solution enables customers to place their deli orders using self service kiosks without assistance and makes waiting in line a thing of the past. Built on the robust, highly scalable NCR Netkey platform, the NCR Netkey Deli Ordering solution can help you drive increased deli sales and improve customer satisfaction.

• Drive increased revenue and profits
  The deli section is one of the most profitable areas of the store, offering nearly a 45 percent margin.* The NCR Netkey Deli Ordering solution can help you maximize this revenue opportunity by increasing the size of the average order. Our experience has shown an increase of 25-33 percent in average order size for customer orders placed at the self service kiosk versus the counter. The deli ordering solution consistently presents your customer with your full range of products offered at the deli and supports upsell capabilities.
• Reduce walk-aways
  Consumer research confirms that customers are time-starved and hate to wait for service. When asked why they would choose self-service over personal assistance, they most cite that self-service is faster, more convenient and easier.** The deli ordering solution enables the customer to spend that extra time shopping in your store purchasing additional items, instead of waiting in line.