NCR Total Branch Services Datasheet

NCR is an industry leader in providing multi-vendor service on financial kiosk and automated teller machine (ATM) solutions, in addition to providing service on many bank branch personal computers (PCs), servers, teller stations, network routers, printers, check scanners and other peripherals. Our extensive global resources and experience provide you with a service partner that can maximize solution availability, help you deploy solutions faster, and more effectively manage your service costs. At NCR, we understand that your business must be operational for critical customer interactions. Leveraging a combination of remote problem resolution, hardware maintenance and account analysis, you will experience improved availability, which will increase customer satisfaction.

• Extensive multi-vendor product experience
  Our customers trust us to service over 2.5 million units of non-NCR equipment installed at financial institutions, retailers, airports and other establishments around the globe. NCR provides service on thousands of units from key global ATM providers.
• Single-point-of-service accountability
  Eliminating multiple service providers will improve operational efficiency and reduce your service management costs. Troubleshooting an issue between multiple vendors lengthens product downtime, costs you valuable time and adds to your administrative workload. As the single point of contact, NCR will own the service incident and tracking from call inception through service completion for all your service needs.
• Increased system availability
  NCR Services leverages a global workforce of 13,000 consultants and technical support experts with the vast majority trained on multi-vendor products, including competitor major model ATMs. We achieve the same first-time resolution on competitor products as we do on our own products. NCR help desk analysts can provide a single point of contact for remote resolution and incident management. If on-site assistance is required, our engineers can be dispatched up to seven days a week, 24 hours a day, to ensure that your solutions are up and running when your customers need them. NCR’s strong support infrastructure, remote resolution capabilities and worldwide parts logistics improve first-visit resolution, which drives higher solution availability.
• Smooth transition to NCR and improved operational efficiency
  NCR will apply a comprehensive service assumption process to ensure that parts, support tools and training are in place prior to your start of service. Ongoing account support provides a resource for detailed account analysis. Based on your custom support plan, your NCR account professional will proactively analyze your call volumes and recommend improvements. Poorly performing locations are targeted for training, software enhancements or hardware fixes to reduce operational costs and improve system availability.
• Deploy solutions with ease
  The same engineers who maintain your existing equipment are also available to help you upgrade this equipment or install new solutions. Our experienced team can manage your deployment from start to finish, ensuring rapid implementation of your new systems while minimizing business disruption and reducing extra work for your employees.