NCR Multi-vendor Maintenance Services Datasheet

Improve operational efficiency and maximize your solution availability

NCR is the industry leader in providing total-premise multi-vendor hardware maintenance service on point-of-sale, kiosk and ATM solutions, in addition to PCs, servers, network routers and many other peripherals. Our extensive global resources and experience provide you with a hardware maintenance service partner that can maximize solution availability, help you deploy solutions faster, and more effectively manage your service costs. At NCR, we understand that your business must be operational for critical customer interactions. Leveraging a combination of remote problem resolution, hardware maintenance and account analysis, you will experience improved availability, which will increase customer satisfaction.

• Extensive multi-vendor product experience
  Our customers trust us to service over 2.5 million units of non-NCR equipment installed at retailers, financial institutions, airports and other establishments around the globe. NCR provides service on thousands of models from hundreds of vendors including:
  • IBM® , Micros® , Fujitsu® and Wincor Nixdorf® POS and peripherals
  • Symbol® scanners
  • Diebold® , Wincor Nixdorf and Triton® ATMs
  • Dell® , HP® and IBM servers and PCs
  • Lexmark® , Epson® , HP, Wincor Nixdorf and IER printer
  • Cisco™ routers and various Uninterruptible Power Supplies
• Single-point-of-service accountability
  Eliminating multiple service providers will improve operational efficiency and reduce your service management costs. Troubleshooting an issue between multiple vendors lengthens product downtime, costs you valuable time and adds to your administrative workload. As the single point of contact, NCR will own the service incident and tracking from call inception through service completion for all your service needs.