NCR Managed Services for Retail Brochure

A comprehensive set of services that maximize your return on investment

New technology solutions help you differentiate your business, get ahead of your competition, and satisfy today’s technology-savvy consumers. To be successful, your solutions must work smoothly every time a cashier or consumer attempts a transaction. The key is availability. High availability improves the consumer experience, speeds up acceptance and helps you get the most benefit from your investment. Get the results you want—easier and faster—with NCR Retail Managed Services.

Let us help you transform your business
Our solutions will have a dramatic impact on your business; however, implementing Retail Managed Services should be easy for you. With our proven experience in retail and self-service solutions, we help you design, plan and implement new solutions. But we don’t stop there. We help you get the most out of your investment throughout the entire process. At NCR, we look beyond traditional break/fix maintenance and provide you with a comprehensive services portfolio that ensures your solutions run smoothly.

An end-to-end partner
Our experienced team designs a solution that meets your current and future business needs. You won’t outgrow the solution. We start with store assessments to find changes that yield the biggest increase to your bottom line. From increasing customer throughput to improving associate productivity, we help you get the greatest results from your investment. Our customer experience consultants ensure your solutions are intuitive and easy-to-use. This helps you take advantage of them quickly. As a strategic partner, we help minimize the uncertainty and manage the risks associated with using new technology.

A single point of contact for problem resolution
NCR’s staffs its global network of customer care centers with industry and solution experts who understand the retail environment and the technology issues you face. Their experience enables them to identify the problem and recommend the right actions to resolve your problem quickly. If you need additional assistance, you follow a clear escalation path to product and solution experts. We help you get your systems back up and running quickly.

To further improve system availability, NCR solutions are equipped with remote monitoring and management tools. These tools provide detailed problem information to help diagnose and resolve problems faster. This enables proactive and predictive actions so the system is available whenever your customer needs it.