NCR Managed Services Datasheet

Innovation through continuous operational improvement

NCR recognizes your need to drive higher productivity in your IT environment, while minimizing costs and risk. NCR Managed Services helps you achieve these goals and improve service delivery performance. NCR actively manages hundreds of thousands of NCR and multi-vendor ATMs, retail and network devices, providing Managed Services for customers around the world. We apply the knowledge we’ve gained supporting these customers to expertly manage service delivery for your IT environment, continuously identifying ways to increase availability and reduce costs, ultimately improving your competitive advantage.

• Higher return on your IT investment
  You can benefit from NCR’s in-depth services expertise, acquired by completing nearly eight million service actions each year worldwide. NCR skilled professionals use our Interactive Insight TM approach to conduct detailed operational performance assessments of your IT infrastructure on a regular basis. By identifying improvement opportunities and successfully completing the necessary corrective actions, NCR delivers proactive and predictive service management, increasing availability and the return on your IT investment.
• Single point of accountability
  Your NCR Managed Services office, led by an experienced services manager, takes primary responsibility for ensuring the services supporting your IT infrastructure continuously meet your evolving business needs. This team is accountable for the day-to-day management of services for your IT environment, monitoring the service-level attainment, costs and quality of NCR and all covered third-party service providers, freeing your staff to focus on other critical initiatives.