NCR Kiosk Management Services (KMS) Health Checks Datasheet

Maximize your visibility into kiosk performance

You’ve implemented NCR’s Kiosk Management Services (KMS) tool to proactively monitor and manage your NCR Common Use Self-Service (CUSS)-certified kiosks. With KMS, you receive real-time status alerts and performance data from your kiosks to detect changes and effectively manage problem resolution. To ensure you’re taking full advantage of all the benefits KMS can deliver, NCR recommends regular KMS Health Checks to determine ways to improve utilization and performance, driving higher kiosk availability and increased customer satisfaction.

• Leverage NCR consultant expertise
  KMS Health Checks provide an NCR consultant who has extensive KMS knowledge to evaluate your implementation on a regular basis. The NCR consultant collects and examines data defining how KMS is set up and used within your production environment, including your workflow and management processes. These are compared with NCR-developed best practices, and a recommended action plan for improvement is designed for your review.
• Drive higher kiosk availability
  Implementing KMS Health Check recommendations helps you achieve increased kiosk uptime. Conducting additional KMS user training, optimizing network and server connections, and modifying archiving procedures are just a few of the ways KMS Health Checks can enhance the use of KMS in your infrastructure. Better monitoring and management of your self-service kiosks means higher availability and more successful customer transactions.