NCR Incident Management Services provides the support you need to take full advantage of your retail points-of-service up to 24x7. Using industry-leading tools and processes, NCR Incident Management Services helps your customer touchpoints be constantly and efficiently managed. Whether it is an assisted or self-service terminal, availability is improved by increased first-time fix rates and the ability to resolve problems remotely.
Maximize availability across all your assisted and self-service channels
Using NCR’s tools such as NCR Retail-Gateway and NCR@Your Service™ combined with intelligent alerts generated by NCR retail hardware, NCR Incident Management Services drives higher availability of your customer touchpoints. This, in turn, leads to enhanced customer throughput and an increased ROI (return on investment). With NCR Incident Management taking over day-to-day event management and service dispatching, you can spend more time focusing on your core business initiatives.
Get a scalable solution to suit your needs
NCR Incident Management Services enables you to leverage a service that is scalable to meet your core business demands as they evolve over time. It also makes it possible for you to reduce your operating costs both in labor and infrastructure.
Benefit from a single point of contact for status information
NCR acts as the single point of contact for all events, whether sent by the self-service client or POS system or directly from your personnel. Event management includes dispatching when required, call-taking for incidents created manually, management of automated or manually created incidents and vendor delivery management.
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