Your company’s success requires your solutions to be available for every transaction. When a problem occurs, you need to resolve it quickly. NCR’s Incident Management Services provide intelligent information to ensure quick and efficient problem resolution and management of your installed base. When combined with NCR’s extensive support services portfolio, NCR’s Incident Management Services keep your systems up and running and takes solution availability to the next level.
Improved problem resolution
As a leading global provider of self-service technology solutions, NCR understands your environment, technology and potential trouble spots. NCR solutions are designed to provide intelligent information to make problem resolution easier. This information enables faster remote resolution or the dispatch of a technician with the right skills and parts.
Proactive and predictive resolution
NCR’s support services infrastructure is designed to interpret, process and act on events early on to drive increased availability of your solutions. NCR uses proactive and predictive service delivery, which is critical in today’s business environment. Your problems are solved before they have a significant impact on your business.
Increased availability
Consumer adoption of self-service solutions requires that these solutions be fully functional at all times. NCR Incident Management Services increase remote resolution and first-visit resolution rates so your solutions are always available when your customers need them.
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