NCR Incident Management Datasheet

A single point of contact for event monitoring and call management of your ATM environment

NCR Incident Management Services provides the support you need to take full advantage of ATM networking 24x7. Using industry-leading tools and processes, NCR Incident Management Services ensures your ATM network is constantly and efficiently managed. Network availability is improved by increased first-time fix rates and the ability to resolve problems remotely. Access to our network dashboard allows you to see the status of a particular ATM or the entire network or to query the configuration of your ATMs from your web browser.

• Maximize availability across all your self-service channels
  Using NCR’s industry-leading tools such as NCR APTRATM Vision, NCR @ Your Service TM and Self-Service Diagnostic Gateway (SSDG), NCR Incident Management Services drives higher availability of your self-service network. This, in turn, leads to more customers served and an increased ROI (return on investment). With NCR Incident Management taking over day-to-day monitoring and service dispatching, you can spend more time focusing on your core business initiatives.
• Get a scalable solution to suit your needs
  NCR Incident Management Services enables you to leverage a service that is scalable to meet your core business demands as they evolve over time. It also makes it possible for you to reduce your operating costs both in labor and infrastructure.
• Benefit from a single point of contact for status information
  NCR acts as the single point of contact for all events, whether sent by the ATM management system or directly from your personnel. Event management includes dispatching when required, call-taking for incidents created manually, management of automated or manually created incidents and vendor delivery management.