Many hotels today are struggling to lower costs, identify new revenue streams and improve guest loyalty. These challenges are becoming increasingly difficult to overcome as guests have more choices and seek greater control over where, when and how they interact. Mobile, web and kiosk self-service solutions from NCR Corporation can help increase revenue through more consistent room upgrades and cross-selling, while improving the guest experience by making it faster and easier to check in and out, access amenities and navigate around your property.
Offering self-service convenience can make the difference in cultivating customer loyalty in an industry that has come to rely on discounts alone to fill rooms. According to the NCR 2012 Consumer Survey, 41% of respondents would be more likely to select a hotel that offers the convenience of advanced check-in via web or mobile over one that does not.
At NCR, we strive to transform the guest experience by leveraging our multi-industry expertise and providing a single partner for software, hardware and services:
Reception
NCR Advanced Check-in - featuring the NCR Express Key kiosk, allows guests who have used self check in via the web or mobile to bypass the front desk and collect their room key by scanning their printed or mobile reservation barcode.
Restaurant
NCR order-and-pay kiosks allow diners to place self service orders and pay for food without staff assistance, shortening lines and speeding service. Guests can also complete orders in their language of choice.
Gift shop
NCR began in retail. Our retail point-of-sale solutions are designed to enhance the shopping experience, improve operational efficiency, simplify servicing and protect your investment.
Property
NCR interactive wayfinding and digital signage solutions help guests navigate large and complex hotel properties as well as identify and locate hotel amenities.
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