NCR Help Desk Services Datasheet

A single point of contact for complete problem resolution

Your company’s success requires your solutions to work the first time and for every customer transaction. When a problem does occur, you need to solve it quickly. NCR’s Help Desk Services will help you find a quick, efficient solution by becoming your single point of contact. With the expertise to solve your technology issues, Help Desk Services make it easier for you to keep your business systems up and running, and for you to focus on your core business.

• Increased availability
  When you experience a problem, one call provides you with access to industry and solution experts who are trained to assist with procedural, hardware and software issues. Supporting NCR and multi-vendor technology, NCR Help Desk Services provides you with an end-to-end solution to increase availability and reduce demands on your internal resources.
• We understand you and your business
  NCR Help Desk Services is staffed with industry and solution experts that understand your environment and the issues that you face. This expertise enables the help desk to identify the issue and recommend the right actions to resolve your problem as quickly as possible.
• Effective problem resolution
  NCR uses remote monitoring and management tools to quickly diagnose the problem and provide solutions. With these tools, NCR can solve a problem remotely, or dispatch a technical resource with the right parts and expertise to solve a problem at your site. These tools increase remote resolution and first-visit resolution rates so your solutions are always available when your customers need them.