NCR First Line Maintenance Services Datasheet

Maximizes your network efficiency

NCR First Line Maintenance Services delivers improved ATM uptime regardless of manufacturer through the dependable resolution of basic service disruptions such as card, paper and currency jams. Even sophisticated technology can suffer from the most unsophisticated problems. NCR First Line Maintenance Services is dedicated to ensuring those problems don’t interfere with the level of convenience and quality of service you provide to your customers.

• Manage your costs more effectively
  When combined with NCR Second Line Maintenance, NCR First Line Maintenance enables you to drive higher levels of availability for your customers and make it easy for you to manage your budget through predictable service costs and reduced or eliminated out-of-scope charges.
• Assurance that the root cause of a problem is resolved
  NCR’s Self-Service Diagnostic Gateway (SSDG) is available with NCR First Line Maintenance Services and reduces the need for service visits by providing enhanced information on the root cause of the call. This provides you with the highest availability possible, helping you to drive higher transaction revenue and customer satisfaction through increased uptime.
• Assisted remote resolution delivers faster solutions
  SSDG increases the number of calls that can be remotely resolved, enables the system to eliminate duplicate and cancelled calls and increases the accuracy of calls requiring re-routing to other service providers. For example, out-of-cash calls are immediately re-routed to the cash provider instead of NCR dispatching a service technician to the site and discovering the issue, saving you valuable ATM downtime. Working together, NCR can help you to lower your total number of first line calls, which will increase ATM availability and lower your costs over time.