Retail and hospitality channel partner expands point-of-sale offering to include NCR hardware, software and help desk support for its customers and other resellers
DULUTH, Georgia –NCR Corporation (NYSE: NCR) today announced that it has expanded its channel partnership with Phoenix-based Fields Consulting Group, Inc., a full-service information technology (IT) company and provider of point-of-sale (POS) solutions in the retail and hospitality industry. Through this deal, Fields Consulting Group will continue to resell the NCR RealPOS™ terminals, adding the NCR General POS Software Solution (GenPOS) and associated help desk support for its midmarket customers and other NCR GenPOS resellers.
NCR GenPOS is a transaction processing and reporting software solution for general and specialty retail store and restaurant owners. It includes a wide range of features to provide consumers with fast and efficient service, including the ability to handle promotional discounts and coupons.
NCR GenPOS is ideally suited to hardware, specialty, drug, boutique and general merchandise retailers as well as food services companies in the cafeteria, quick service, table service and institutional sectors.
“This partnership creates outstanding value for the NCR General POS Solution partner community and their customers,” said Brad Tracy, vice president of channel sales for NCR Corporation. “Our NCR GenPOS partners gain an experienced help desk resource that provides them with even more options to support midmarket retailers and restaurants.”
To maximize POS uptime, Fields Consulting Group will offer several tiers of support packages, monitoring and incident reporting, based on the customer’s requirements, all the way up to full-time monitoring 24 hours a day, seven days a week.
“We look forward to providing our expertise in POS help desk support for the midmarket to NCR’s GenPOS resellers and helping to build the market for NCR’s solutions,” said Terry Ward, vice president of business development for Fields Consulting Group.
Mike Barner, Compass Group’s vice president of field services, a global leader in contract foodservice and hospitality and user of the NCR General POS Solution, states, “We are extremely pleased with the help desk performance of Fields Consulting Group. Their outstanding response time, coupled with a unique reporting module, has greatly increased the level of service we offer our clients in the corporate, healthcare, educational, sporting and cultural markets.”
Fields Consulting Group is an NCR Elite partner in the NCR Partner Program and benefits from extensive marketing, sales and technical support from NCR.
About Fields Consulting Group, Inc.
Founded in 1992, Fields Consulting Group Inc. (FCG) is a veteran-owned, full-service information technology (IT) company. FCG, an IT managed services company, provides customers with a variety of services such as IT Outsourcing, 24-7 Help Desk Services and specialized POS Solutions. FCG has developed strategic business alliances with companies such as the NCR Corporation to provide complete turnkey, multi-tiered solutions.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming and public sector organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.
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NCR is a trademark of NCR Corporation in the United States and other countries.
News Media Contact
Jeff Dudash
NCR Corporation
919.435.6976
jeff.dudash@ncr.com
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