NCR Enhanced Account Support Datasheet

Proactive and customized support management

It’s critical for you to be able to rely on the availability of your IT infrastructure to meet the increasing demands of your customers and still remain competitive. NCR Enhanced Account Support gives you a service partner who is focused on reducing downtime and improving the operational efficiency of your specific environment. By providing streamlined IT support services tailored to your business, NCR Enhanced Account Support enables you to spend more time on strategic initiatives.

• Single point of accountability
  NCR Enhanced Account Support assigns an account support professional who becomes an expert on IT support services requirements for your IT environment. Your account support manager actively monitors service delivery performance and addresses issues before they impact your business.
• Customized support planning
  To enable effective and efficient service delivery, a custom support plan is provided that clearly defines your IT infrastructure and the roles, responsibilities and processes required to maintain it. Your support plan is updated at least once a year, ensuring that the service requirements specific to your IT environment are addressed on an ongoing basis.
• Higher availability with lower operational costs
  Your service activity is systematically monitored and recorded in performance reports that are proactively analyzed by your NCR account support manager. The reports are generated quarterly or monthly and are available to you through NCR’s secure web portal, NCR @ Your Service™. Recommendations are also provided that may include training, product fixes or process changes to reduce operational costs and improve system availability.