NCR Customer Experience Consulting Services for Travel Datasheet

Revolutionize customer service effectiveness

Multichannel self-service solutions are a strategic investment and provide a critical interface between you and your customers. To ensure successful implementation, NCR Customer Experience Consultants partner with you to identify the types and mix of services that will meet customer expectations, identify the technology solutions best suited for those services and optimize the supporting processes and environment. As the global leader in self-service, NCR Customer Experience Consulting Services for Travel will leverage consumer behavior consulting experience across industries, geographies and solutions to enable successful customer interactions every time.

• Delight customers
  Your customers expect to be served quickly and efficiently. Our consumer behavior consulting team analyzes all facets of the self-service experience to identify inefficient processes and bottlenecks to improve usage and success rates. Project recommendations include the innovative use of technology and process improvements that will transform the experience of your customers into “best-in-class.”
• Provide the right mix of customer service channels
  Your customers want to interact with you through the channel of their choice. These channels include dedicated associates as well as kiosk, mobile and web self-service solutions. Our consultants benchmark current services and channels against NCR-developed best practices, providing recommendations and migration strategies that balance your objectives with customer expectations.
• Improve work processes and procedures
  Our team analyzes all of the processes and tasks that impact customer service including transaction models, labor scheduling, queuing and customer and employee workflows. They identify changes in work processes and administrative procedures to reduce cost and improve performance and service quality.