NCR Customer Experience Consulting Services Datasheet

Improve your customer service effectiveness

The NCR Customer Experience Consulting Services team specializes in consumer behavior consulting, designing and customizing solutions to improve the customer experience. They identify and determine the types and mix of services that will meet demand, optimize work processes and introduce new service channels for our customers.

• Increase levels of service and improve customer satisfaction
  Your customers expect to be served quickly and efficiently. Our consumer behavior consulting team measures customer service in various self-service environments using the appropriate data and information. Project recommendations include the innovative use of technology, work process improvement and management policies and procedures.
• Determine the appropriate types and support requirements for different customer service channels
  Your customers use different service channels for their individual needs. These channels include dedicated associates or self-service channels in both the physical and virtual environments. Our consultants benchmark current services and provide actionable recommendations and migration strategies to align services to consumer expectations.
• Improve work processes and procedures
  Our team measures and assesses work processes and tasks that support customer service. They identify changes in work processes and administrative procedures to reduce cost and improve task performance and service quality.
• Design safe and productive work environments
  Meeting ergonomic and accessibility requirements in transactionbased services is the foundation for safe work environments. Our solution design experience and in-depth knowledge is integrated into project recommendations for both physical and virtual transaction-based tasks and supporting work processes.