Maintenance costs are a significant yet critical part of the total cost of ownership of retail information technology solutions. NCR partners are always looking for ways to reduce costs while maintaining requisite levels of service. NCR’s Depot Services provide different levels of support depending on the partner need. Certain types of equipment will require an “Advanced Exchange” overnight unit replacement, while others can be addressed with a “Return and Repair” offering, which replaces the defective component within five to 15 days depending on the product. Both Depot Service offers are executed without the necessity of on-site personnel.
NCR has designed the Depot Services program as an alternative to on-site support. Typically, the best products for this offer are those that are easily de-installed and reinstalled and are widely in use throughout a partner’s organization.
The NCR Depot Services program has flexible options to fit a partner’s unique needs and budget.
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