Retailers are considering mobile POS for many reasons, from streamlining checkout to assisting consumers on the floor and empowering associates to provide better service. The key takeaway is that while the benefits of mobile POS can be significant, it is in no way a one-size-fits-all solution. What works for one retailer may not work for another. Understanding the intricacies of your unique business challenges and opportunities, and developing the optimal strategy for mobile POS—one that works in line with all aspects of your business—is critical.
Navigating challenges with mobile POS
In NCR’s experience, there are several key concerns that every retailer must address, including security, operational impact, and training. Security includes PCI compliance, consumer privacy and loss prevention. From an operational perspective, decisions regarding device handling, transaction flow, item handling, receipts and supplies need to be addressed. Your employees also need to be equipped with the skills required to interact with customers, as well as how to use the new technology. With so many variables, retailers need to optimize their mobile POS for their business. This requires an expert examination of your issues and how to best define your mobile scenario. But, how do you get there?
The right partner
The answer lies in getting guidance and selecting the right partner. NCR’s mobile POS consultants will work with you to help define and operationalize your mobile program strategy. They will identify your current business issues, how you currently serve your customers and how you want to grow; and then analyze and recommend processes and technology to help you achieve your goals.
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