In keeping with Metro Bank’s commitment to focus on customer service, a solution was sought for cash recycling and processing that would make life as simple as possible for its staff, allowing them to devote as much time as possible to deliver the best experience to their fans.
Ease of placement within the branch was also a major consideration. Metro Bank’s branches, or “stores” as it prefers them to be known, are designed to be highly open, to maximize accessibility and deliver a friendly environment— reinforcing the Bank’s emphasis on its fans. It was therefore essential that the chosen solution would be flexible, compact and not hinder individual store layouts in any way.
As Metro Bank’s chairman, Anthony Thompson, states, “We believe customers simply want a better experience from their bank—the kind they typically get from a great retailer—and that’s what we intend to give them.”
To achieve this revolutionary banking strategy, equally innovative and reliable technology was required to deliver quick, smooth and secure cash transactions to Metro Bank’s customers.
Working to an extremely tight launch schedule, local NCR Professional Service support was essential to allow fast and easy installation and integration into the Bank’s central cash management infrastructure. The integration posed an additional challenge, as Metro Bank operates a web-based teller environment.
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