Hy-Vee Inc.: An NCR Case Study

 

The customer

Hy-Vee is an employee-owned company located in West Des Moines, Iowa and is known for excellent service and low prices. With more than 55,000 employees, sales of more than $6.2 billion and more than 225 retail stores across seven Midwestern states, Hy-Vee ranks among the top 30 supermarket chains in the USA. Hy-Vee also owns Midwest Heritage Bank.

The challenge

Shrink check processing costs
“We’ve been depositing checks the same way for 75 years,” says Kevin Reeve, Assistant Vice President and Controller, Hy-Vee. “What we’ve been looking for is a better way to do it. Cost reduction is our number one driver, but we also wanted a solution that didn’t impact the customer experience.”

Point-of-purchase (POP) conversion slowed customers down Hy-Vee had experimented with POP conversion in the past, but soon decided the cost savings weren’t worth the trade-off in customer experience. “We found POP conversion slowed down the purchase transaction, which was not acceptable. So when NACHA announced Back Office Conversion (BOC) was available, I felt this was an option that could work well for us.


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