Miami Beach resort introduces self-service solution for hotel, airline check-in
DULUTH, Georgia – The Grand Beach Hotel, an all-suites luxury property known for delivering the ultimate in guest convenience, is making it faster and easier for guests to check in and out with a self-service solution from NCR Corporation (NYSE: NCR).
“Since opening in 2009, the Grand Beach Hotel has established a reputation for providing our guests with the ultimate in comfort and convenience,” said Jean-Michel Kling, General Manager. “Self-service supports that distinction by minimizing lines and wait times, while complementing our contemporary, high-tech design.”
The NCR Hotel kiosk solution allows guests to locate and modify reservations, obtain room keys and print their reservation cards with room assignments in less then 90 seconds. Upon check-out, guests at the Grand Beach Hotel can print final folios, plus save additional time by checking in for flights and printing boarding passes at the kiosk before leaving the property.
“Consumers want more control over their journey,” said Theresa Heinz, General Manager, NCR Travel. “As the travel market rebounds, hotel operators will increasingly deploy self-service to differentiate themselves and strengthen customer experience and loyalty by empowering their guests to interact how, when and where they find most convenient.”
A 2010 survey conducted by BuzzBack Market Research for NCR reveals that nearly 3 in 4 respondents would be more likely to choose a travel provider that offered them greater control over managing their entire travel experience through self-service, such as facilitating the process of searching for, securing, or making changes to, flight, car rental and hotel reservations.
Integrated with Micros’ property management system, NCR Hotel is supported by NCR Services to ensure maximum availability. Beyond providing a means to improve service for guests, the solution can also help drive incremental revenue for hotel operators through consistent promotion of room upgrades.
NCR is a leading provider of self-service across industries, and provides solutions to improve the travel experience, drive revenue and increase efficiency for airlines, car rental agencies, casinos and hotels worldwide.
About Grand Beach Hotel
Grand Beach Hotel (www.MiamiHotelGrandBeach.com) is a new beach-front addition to Miami Beach. The property is located on Millionaires' Row, only a few minutes from the excitement and nightlife of South Beach, the Miami Beach Convention Center or other major convention hotels. Most of the hotel’s 430 spacious suites offer a balcony and two full bathrooms. In-room amenities include two flat-screen TVs, complimentary internet access, international Satellite TV, a refrigerator, wet-bar, coffee-maker, iron, safe, work area and ample storage. Two beach-side pools and hot-tubs or a 7th floor pool overlooking the Atlantic allow guests to enjoy Miami's year-round perfect weather. "Chez Gaston" and two bars / lounges serve culinary delights or tropical refreshments. The Grand Beach Hotel is only 11 miles from Miami International Airport and 27 miles from Ft. Lauderdale Airport. Transportation options include rental cars, airport shuttles or taxis. Onsite Valet parking is available at the hotel.
For more information about the Grand Beach Hotel, call 1-877-538-8666 or visit www.MiamiHotelGrandBeach.com
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming and public sector organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.
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NCR is a trademark of NCR Corporation in the United States and other countries.
News Media Contacts
Caroline Rose
NCR Corporation
770.623.7608
caroline.rose@ncr.com
Harald Bindeus
Grand Beach Hotel
786-369-1514
hbindeus@grandbeachhotel.com
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