Consolidating Service Agreements - An NCR Whitepaper

 

Today’s retailers and financial institutions are challenged to keep up with technology trends and maintain high customer service levels while managing costs. Consumers are increasingly less loyal, which makes a positive experience more important than ever. Highly available technology is a key contributor to enabling that experience. Having the support structure in place to quickly resolve technical difficulties can give you the competitive edge you need. Today’s complex environments drive a need for an all-encompassing multi-vendor service provider that can handle highly customized environments.

The often-overlooked problem with multiple vendors is simply managing them; each vendor is only responsible for a piece of the puzzle. Labor and help desk productivity can be heavily burdened with getting the right vendor on the phone to diagnose an issue, which takes the focus away from your number one priority—the consumer.