Burger King: An NCR Pulse Case Study

The customer
Owner of ROBO Foods LLC, Roger Simer is the franchisee of four Burger King locations in the New Mexico area. Simer believes in the importance of staying up-to-date and involved at each location in order to successfully operate the business and cohesively work together with all stores as a team.

The challenge
Running a successful operation requires Simer to be responsible for maintaining strong performance and managing critical assets including labor, inventory and transactional activity. Monitoring and implementing brand consistency and franchise standards from new promotions to employee training is not easy. Combining those responsibilities with four different stores located several miles apart required Simer to spend a significant amount of time driving from location to location and managing four different sets of store data.

The solution
Simer needed a solution that would allow him to stay connected with each store’s operations, its employees and the performance whether he was on site or not. He turned to the NCR Pulse Real-Time application, which provided Simer with actionable information delivered to his smartphone in real time. Pulse Real-Time could deliver important data to Simer immediately, including net sales by hour, day part, category and order mode; staff costs and percentage by job code; comps and voids; employee performance; payment details and much more. The solution was easily implemented into the four franchise locations.

Pulse Real-Time could also help Simer truly understand the performance of each store and distinguish the high and low points of the day. With Pulse Real-Time’s forecast capabilities, Simer can properly schedule shifts by setting appropriate staffing levels based on historical data collected for each location, ensuring the right employees will be in the store at the right time.