Breadwinners Cafe and Bakery: An NCR Aloha Restaurant Guard Case Study

To address their transaction security concerns, Bread Winners turned to NCR Corporation, their point-of-sale software and hardware provider. NCR Aloha Restaurant Guard is a sophisticated tool that intergrates seamlessly with their existing Aloha modules. This powerful solution performs a balance of proactive and reactive reporting which provide increased server visibility and encourages positive behavior. If a pattern of potentially fraudulent behavior is detected, a user-friendly alert that includes details of the suspicious transaction as well as a history of any similar behavior is automatically generated. There is no need to do further research, NCR Aloha Restaurant Guard presents actionable data and server history in an easily understood format.

Since implementing NCR Aloha Restaurant Guard in January 2009, Bread Winners has seen remarkable results and been thoroughly impressed with the powerful and easily generated detailed-level reports necessary to track fraudulent activity and protect a restaurant’s bottom line profits. “Within days of activation we knew we had an effective theft deterrent. I was shocked when I saw the results which identified several long time employees engaging in suspicious activity,” said Jim Hughes, owner of Bread Winners. Not only can Bread Winners now determine how and where profits are being lost, but they can also identify their star performers and the behaviors that lead to success. Implementing an effective theft deterrent has increased bottom line profits and reduced suspicious behavior across the restaurant’s operations. “The results from NCR Aloha Restaurant Guard were immediate and surprising. Being able to focus on my operations without worrying that money is literally walking out the door – that’s priceless.”