The main goal for Banco Ficohsa was to radically improve the availability of its multi-vendor ATM network to meet the demands of its growing customer base.
Needing to gain greater control of its operations, the bank knew the best way to achieve this aim was to deploy a single, flexible solution that would allow improved administration to give it a greater understanding of problems so that they could be rectified as quickly and efficiently as possible.
Cost-effectiveness was also a prime concern, as was the control of parts during maintenance procedures. Above all, by improving incident and administrative management, Banco Ficohsa sought to fundamentally improve response times should individual ATMs suffer technical or cash issues. This would help the bank deliver an improved customer experience, thereby increasing loyalty and attracting new business.
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