T.G.I. Friday’s on cutting edge of restaurant operations technology with adoption of NCR inventory and labor management solution

Back office solution helps build efficiencies across all domestic locations in support of global growth initiative

DULUTH, Ga. – NCR Corporation (NYSE: NCR)  announced that it has entered into a new agreement with Carlson Restaurants to implement the NCR inventory and labor management solution in all of its domestic T.G.I. Friday’s restaurants. The solution enables multiple back office maintenance efficiencies which will free up restaurant management to spend even more time delivering a great service experience to guests. Elevating the guest experience is a key component in Fridays’ Ambition 2015 – the company’s global growth initiative designed to make the casual dining leader the number one choice for guests, employees and investors by 2015.    

The inventory and labor management solution also reduces operational and food costs, freeing up dollars that can be better used to enhance marketing initiatives and drive the growth of the iconic T.G.I. Friday’s brand. In addition to food and cash management, the solution will provide Friday’s with a platform to effectively manage labor scheduling, employee transfers and exporting information to its existing HR and POS systems.

“NCR’s dedication to the restaurant industry and the solution’s ability to add greater efficiency to many of our back-office processes were the driving factors in making our decision,” said Don Vietti, chief information officer, Carlson Restaurants. “Reducing the number of manual processes we go through each day, both at the individual site and our headquarters, will enable us to spend more time providing a great guest experience and focus even more on the learning and development of our team members.”

“Profitable restaurant concepts in growth mode succeed by controlling costs, setting budgets and accurately pricing food and beverages,” said Andy Heyman, senior vice president, NCR Hospitality. “Our goal is to support T.G.I. Friday’s Ambition 2015 initiative by helping them identify and reduce waste, avoid overstaffing and streamline back office processes across all of its sites.”  

About NCR Corporation 
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, entertainment, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia. 

For more information on its restaurant inventory and labor management solutions, visit www.radiantsystems.com.

About T.G.I. Friday's
T.G.I. Friday’s offers a unique, casual experience delivering on its brand promise of "In Here it's ALWAYS Friday" melding authentic and imaginative American food, exciting and innovative drinks and a one of a kind service experience to provide liberation from the everyday -- turning any day into a FRIDAY! It is also famous for its knowledgeable and charismatic bartenders, nearly 8,000 of whom compete annually for the title of the "Greatest T.G.I. Friday's Bartender in the World." As the original casual dining restaurant, Friday's delights guests in more than 900 restaurants across more than 60 countries around the globe. For more information, visit www.fridays.com.

 

NCR is a trademark of NCR Corporation in the United States and other countries.

 

News Media Contact

Jessica Bryant
NCR Corporation
770.576.6509
Jessica.bryant@ncr.com

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