Travel Industry Services
NCR Travel Industry Services allow your company to shift operational responsibilities from non-core to core IT initiatives that help you deliver competitive advantage. Through a single service provider, you can maintain predictable costs and measurable improvement of IT process efficiency and availability.Specific to the travel industry, NCR offers the following services using Teradata, Kinetics, and NCR Service solutions. These services include unique IT Management, Deployment, and Maintenance/Support offers.
- Functional Help Desk: NCR provides Functional Help Desk Services and becomes a single point of contact for customers who require support associated with the use of a specific travel supplier's system (may include proprietary software applications and web-based products).
- Technical Help Desk: A travel supplier's system availability is the most important factor in ensuring its customers can make reservations and sell available products. Technical Help Desk professionals are on hand to ensure proper troubleshooting steps are taken to address any network, software configuration, or technical issues impacting access to a travel supplier's system.
- Deployment Services: NCR provides a full suite of services for preparation, staging, and installation of IT equipment provided by travel suppliers to their subscribers. This includes: Site Preparation, Warehousing, Staging, On-Site Installations/Moves/Adds/Changes, and Project Management Services.
- Maintenance and Support: NCR can provide consistent, global delivery of support services for multi-vendor network, self-service, printer, and workstation devices.