NCR Telecom Solutions is your competitive advantage, delivering the consistent, quality services needed to achieve customer business goals while keeping critical costs low and customer satisfaction high. Customers expect high levels of speed, service and innovation from their telecom and technology providers.
By partnering with NCR, telecom, systems integrator and technology OEM partners can deliver value-added solutions to more locations with greater speed and at higher levels of service, providing more revenue opportunities and increased customer satisfaction. With NCR Services, you have access to a global workforce of experienced professionals who can install, maintain and manage your offered solutions whether in customer premises, points of presence, ILAs or internal data centers. It’s that simple! Whether your customers are local or global, and your products are simple or complex, NCR will serve your customers quickly and efficiently.
- Single Point of Contact. Our experienced Project Managers will create a successful customer deployment plan and provide a single point of contact and accountability. NCR’s project management processes and on-line reporting keep you and your customers “in the loop” every step of the way, minimizing project risk.
- Properly Prepared Sites. Installation goes quickly and smoothly with our Site Preparation Services. You can breathe easy because when using NCR’s site surveys, network audit & analysis, and site preparation services.
- Staging for Improved Quality of Hardware and Software. NCR staging professionals assemble, load, configure and test hardware and software so that it arrives on site—on time and ready to install. Rest assured, “Dead on Arrival” will no longer be part of your customer’s vocabulary. NCR uses lean methodologies to increase speed and efficiency and eliminate waste.
- Rapid and Seamless Implementations. NCR’s Deployment Services are designed to support rapid integration and new technology implementation, while minimizing disruption to your customer’s business. We are ready when you are. You can be assured that we will get the job completed efficiently and in a timely manner. And, we also offer de-installation, move, add, change and proper disposal as part of a comprehensive installation package.
- Flexible Worldwide Maintenance Options. NCR has multivendor service experts around the world. NCR customer engineers will visit your customers’ locations seven days a week, 24 hours a day and make sure the systems are up and running, and our maintenance and support services provide 24-hour incident reporting via the Internet, phone or EDI-access. You can rest easy that your customers are happy. Our global service delivery processes and systems ensure that your customers receive the same quality support in every location.
- Managed Services. NCR provides advanced services that include Network Operating Center (NOC) remote monitoring and management, cloud consulting and hosting services.
- MNO Storefront Solutions. Whether the need is reaching new and existing customer channels with exciting new opportunities, or enabling existing customers to reach you when and where it’s convenient to them, NCR has Bill Payment and eMarketing solutions to fit your needs.