Performance problems found in today’s complex multi-channel retail banking environments often have multiple characteristics. It is not uncommon for them to also have more than one point of bottleneck or breakdown. The right combination of self-service device management, cash management and end-to-end transaction monitoring, enables IT and channel operations teams to embrace enterprise-wide performance awareness, and take a holistic approach to managing their multi-channel banking environments. When combined together, these solutions will reduce silo mentality and make performance information readily accessible to those who need it. This will lead to exceptional service delivery, greater operational efficiencies and a better leveraging of IT investments across multiple channels, services and operations units.
A combined solution offering of APTRA™ Vision, APTRA™ OptiCash and INETCO Insight® will help financial institutions increase service availability, optimize cash replenishment, and improve the performance of their self-service networks. These products can be deployed and integrated together to provide a holistic vision that is more valuable than the sum of its individual parts.
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Download the white paper then watch the free webinar on Channel Management and the three critical conditions that impact your customer.