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In order to better serve your needs, NCR is implementing a new method to allow suppliers to interact with the payables organization online.
iSupplier Portal - The iSupplier Portal tool enables you to view invoice status and payment details, and to send invoices electronically into your Accounts Payable system.
Online Query - If you still need to contact Accounts Payable regarding change of address or additional payment inquiry, please submit an Online Query.
Accounts Payable Help Desk - In case of overdue invoice questions or issues you may contact the Accounts Payable help desk. Email and Phone calls will be responded to within 48 business hours.
Frequently Asked Questions
Q: My invoice has an "on hold" status. What should I do about it?
|A: Hold Name||Definition||Supplier Action|
|Price||Unit price for any matched distribution on the invoice is more than the PO||Validate Price Issues with Requestor* of PO. Contact information is found in the Purchase Order.|
|Qty Received||Quantity billed is more than quantity received||Validate Quantity Issues with Requestor* of PO. Items or service may have not been receipted. Contact information is found in the Purchase Order.|
|Qty Ordered||Quantity billed is more than quantity ordered||Validate Quantity Issues with Requestor* of PO. Contact information is found in the Purchase Order.|
|Manual||Invoice requires approval and coding from the requestor of the goods/services||No Action Necessary. Requestor*/buyer needs to approve invoice.|
|Distribution Hold||Invoice not fully distributed - generally links in with the manual hold||No Action Necessary. Requestor*/buyer needs to approve invoice.|
|Tax Variance||Invoice tax code value is not equal to the purchase order tax code||No Action Necessary. NCR Accounts Payable team performs weekly validation and releases hold.|
|Miscellaneous||Invoice added with miscellaneous amount by supplier||No Action Necessary. Requestor* of PO needs to approve these charges by contacting Accounts Payable or supplier|
|Freight||Invoice added with freight outside of PO by supplier||No Action Necessary. Requestor* of PO needs to approve these charges by contacting Accounts Payable or supplier|
* NCR Service Parts (Peachtree City) suppliers should contact buyer.
Q: A payment is registered in Portal but I have not received funds - where do I check?
A: The supplier bank account can be found within the payment remit to field within portal (see Portal training). If a supplier requires to view bank account and branch information i.e. swift or ABA number for example - the supplier must submit an online request.
Q: How do I get setup to receive payments electronically instead of a check?
A: Complete the Electronic Funds Transfer Authorization form and fax it to the telephone number in the document header.
Note: Currently, this payment method is not available at NCR Service Parts (Peachtree City).
Q: How can I obtain remittance details?
A: You can query it in iSupplier Portal or you can receive an e-mail containing the remittance details for the next time payments are made. To request iSupplier Portal access, please read instructions on how to register. To receive automated remittance details via e-mail for future payments, please complete the Payables Online Template stating what is being requested in the “Query/Issue/Update” section.
Q: How do I submit a details change, such as bank account or site address?
A: Populate all the necessary fields within Payables Online and add the relevant information within the ’Other’ section.
Q: How can I get NCRs Taxpayer Identification Number (TIN) and W-9 form?
A: You may request this tax information by clicking here.