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Reflections on Passenger Terminal Expo: Airports shifting focus to passengers as core strategy

I had the opportunity to attend Passenger Terminal Expo in Paris recently, and the conference was abuzz with how to enhance the passenger experience. What was truly unique, though,...

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Tags: airline / airports / passenger / passenger terminal expo / PTE

Future demands of the connected traveler

And so you know there’s this concept: the paradox of choice. Have you heard of it? Basically, it’s saying we—all of us—feel we have too little time to make...

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Tags: airline solutions / airport solutions / airport wayfinding / mobile and travel / mobile boarding pass / mobile wayfinding / wayfinding

Airport customer service to-go

I heard this week at the ACI-NA 2014 Conference that customer service is “a cornerstone of the air-travel experience”. In fact, it is so important that it is going to...

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“Becoming a Retailer” Part 3: Control

Self-service has evolved from simply automating check-in to driving revenue throughout the entire passenger journey.  The 2014 NCR Traveler Experience Survey1 found that 4 in 10 US travelers are more...

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Tags: airlines / airports / ancillary sales / kiosk / mobile / retail / self-service

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Airport customer service to-go

I heard this week at the ACI-NA 2014 Conference that customer service is “a cornerstone of the air-travel experience”. In fact, it is so important that it is going to be the focus at the next ACI-NA Seminar in 2015.  So how can airports improve their customer service? The answer ca...

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NCR is the number-one provider of airport self-check-in kiosks in the world.

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OTG and NCR Introduce Tech-enhanced Airport Shopping Experience

NCR’s streamlined self-checkout kiosk ideal fit for airport shop environment Duluth, Ga., April 22, 2015 – NCR Corporation (NYSE: NCR), the global leader in consumer transaction technologies, today announced that OTG Management LLC has deployed the NCR SelfServ 90 self-checkout solutio...

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