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Reflections on Passenger Terminal Expo: Airports shifting focus to passengers as core strategy

I had the opportunity to attend Passenger Terminal Expo in Paris recently, and the conference was abuzz with how to enhance the passenger experience. What was truly unique, though,...

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Tags: airline / airports / passenger / passenger terminal expo / PTE

Future demands of the connected traveler

And so you know there’s this concept: the paradox of choice. Have you heard of it? Basically, it’s saying we—all of us—feel we have too little time to make...

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Tags: airline solutions / airport solutions / airport wayfinding / mobile and travel / mobile boarding pass / mobile wayfinding / wayfinding

Airport customer service to-go

I heard this week at the ACI-NA 2014 Conference that customer service is “a cornerstone of the air-travel experience”. In fact, it is so important that it is going to...

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“Becoming a Retailer” Part 3: Control

Self-service has evolved from simply automating check-in to driving revenue throughout the entire passenger journey.  The 2014 NCR Traveler Experience Survey1 found that 4 in 10 US travelers are more...

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Tags: airlines / airports / ancillary sales / kiosk / mobile / retail / self-service

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Reflections on Passenger Terminal Expo: Airports shifting focus to passengers as core strategy

I had the opportunity to attend Passenger Terminal Expo in Paris recently, and the conference was abuzz with how to enhance the passenger experience. What was truly unique, though, was learning about how Avinor Airports in Norway has completely shifted their core strategy to focus on the pa...

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NCR is the number-one provider of airport self-check-in kiosks in the world.

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NCR improves Aeromexico customer experience with self-service kiosks

NCR to demonstrate kiosk functionality at Passenger Terminal Expo 2016 DULUTH, Ga., March 15, 2016 – NCR today announced it will provide TouchPort™ 120 SelfServ™ kiosks to Aeroméxico, the largest airline in Mexico, to help expedite the airline’s check-in process and provide cust...

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