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Airport customer service to-go

I heard this week at the ACI-NA 2014 Conference that customer service is “a cornerstone of the air-travel experience”. In fact, it is so important that it is going to...

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“Becoming a Retailer” Part 3: Control

Self-service has evolved from simply automating check-in to driving revenue throughout the entire passenger journey.  The 2014 NCR Traveler Experience Survey1 found that 4 in 10 US travelers are more...

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Tags: airlines / airports / ancillary sales / kiosk / mobile / retail / self-service

“Becoming a Retailer” Part 2: Access

Digitally-savvy travelers want to connect, creating new opportunities for airlines and airports to sell throughout the passenger journey.   While passengers want to buy more items online, via mobile or...

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Tags: airlines / airports / ancillary sales / duty free / kiosk / Loyalty / merchandising / mobile / retail / self-service

“Becoming a Retailer” Part 1: Connect

With ancillary sales driving industry profit, airlines and airports are aspiring to be better retailers. However, while airlines and airports know they need to sell more, they are not...

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Tags: airlines / airports / ancillaries / NCR Traveler Experience Survey / omnichannel / retailer / travel retail

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Airport customer service to-go

I heard this week at the ACI-NA 2014 Conference that customer service is “a cornerstone of the air-travel experience”. In fact, it is so important that it is going to be the focus at the next ACI-NA Seminar in 2015.  So how can airports improve their customer service? The answer ca...

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NCR is the number-one provider of airport self-check-in kiosks in the world.

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NCR Celebrates 130 Years of Service and Innovation

Consumer transaction technologies leader draws inspiration from rich history, decade of reinvention under CEO Bill Nuti, and a software-driven future with endless possibilities Duluth, Ga., November 3, 2014 – NCR Corporation (NYSE:  NCR), the global leader in consumer transaction tech...

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